More revenue
Guests book early check-in, airport pick-ups and trips right when they need them. 0% fees on Pro.
Guest app for short-term rentals
A dynamic guest experience, personalised for every guest.
A digital concierge that evolves with every stay, anticipating your Airbnb guests’ needs and making every interaction feel personal.
Digital concierge for exceptional hospitality in Qatar
Exceptional hospitality, tailored to every guest.
For serviced apartments, aparthotels, hotels and holiday homes. Earn more from every stay, answer fewer repeat questions, and give every guest service they remember.
14-day free trial · no card required · cancel anytime
Incubated at
Welcome toWillow House, Chelsea
First evening · 6:40 pm
Sam & Alex · anniversary weekend
Emma, your hostHappy anniversary! A few spots I'd book for you two:
Plan your trip
See live demo
Scan to open it on your phone
Why hostlab
Better stays, less work.
Fewer repeat questions
Wi-Fi, check-in, parking and how things work are on the guest’s phone before they ask. Your team gets fewer calls.
Exceptional service
Each guest sees what fits their trip: a family, a work trip, an anniversary. Every word comes from you.
Everything in one place
- Self check-in
- Check-out
- Upsells & upgrades
- Local recommendations
- Services & excursions
- Wi-Fi & house guides
- Every guest’s language
Set up with AI
- Paste your website or listing, AI fills in your guide
- AI finds the best places near you
Coming soon
- ID verification
- Security deposits
- Damage waivers
Who it’s for
Made for hospitality in Qatar.
Serviced apartmentsMany units, one team. Every guest gets the same care.
AparthotelsHotel service in an apartment. Upgrades sold for you.
HotelsA digital concierge in every room, with one QR code.
Holiday homesOne home or fifty, on The Pearl, in Lusail or West Bay.The stay, moment by moment
The right thing, at the right time.
Hostlab plans the whole stay with your guest. The way in the day before, breakfast in the morning, late check-out on the last day. Each one when it's needed, never before.
Before you travel
Emma, your hostWhat to packUmbrella, UK plugWeather14°, showers
Book before you arrive
Airport pick-up£65
Early check-inFrom 12 · £35The day before
Emma, your host- 1Black door, number 12
- 2Smart lock on the door
- 3Your code comes at 3 pm
Just arrived
Emma, your host
0:45How things work
TV & NetflixVideo · 0:20HeatingVideo · 0:15
First morning
Emma, your host
GAIL's Bakery3 min walk
Megan's6 min walk
Granger & Co.9 min walkAn afternoon in
Emma, your host
Something not working?
Emma, your hostCoffee machine being tricky? Here's how it works:
0:30- 1Fill the water tank at the back
- 2Tap your drink on the screen
Last day
Emma, your host
Late check-outAfter the stay
Emma, your hostAlready have a guidebook?
Bring whatever you have. Live in minutes.
Any guidebook
+ any app
+ any appYour listing
Your files
Your direct booking website
01
Just a link. No download.
Guests scan the QR code in your home or tap the link you send them. It opens straight away. No app, no sign-up.
02
Check-in, step by step
No more “we can’t find the door”. Guests get your way in as short steps, each with a photo: the street, the door, the smart lock. Stuck? One tap to message you.
03
Earn more from every stay.
The right extra, for the right guest, at the right moment. 0% fees on Pro.
80%of people are more likely to buy when the experience is personal.Epsilon research, 2018
04
Speak your guest’s language
Your whole guest page, your own messages too, in English, French, German, Spanish, Arabic and Italian. Guests pick theirs with one tap. You write once, in your language.
Works with your PMS.
No need to move. Hostlab sits next to the tools you already use.
hostlab
Pricing
Simple, transparent pricing.
Host
Perfect if you're just starting out
£7/listing/mo/unit/mo
- Wi-Fi, check-in & house rules
- Local recommendations
- QR codes & shareable links
- 1 team seat
- Email support
- Upgrades
- Custom branding
Pro
Everything you need to scale
£14£10/listing/mo/unit/mo
Limited time offer. Founding price for your first 12 months.
- Everything in Host, plus:
- Sell upgrades, 0% fees
- Custom branding
- Unlimited team members
- Priority WhatsApp support
Enterprise
For portfolios of 50+ properties
Custom
- White-glove setup: we do it all for you
- Priority support
- Custom pricing
14-day free trial · no credit card required · cancel anytime
See it in action
Only what matters, right now.
Tap a moment. Your guest's whole screen changes with the stay.
Built by a host, for hosts
From the founder
"I never set out to build software. I love hosting. Every stay is different, so why give every guest the same static guidebook? I wanted something personal, tailored to each guest and the purpose of their stay. I couldn’t find it, so I built hostlab."
"Qatar is known for its exceptional hospitality. I built hostlab so every hotel, serviced apartment, aparthotel and holiday home can deliver that same excellence, tailored to every guest, at every moment of the stay."
Faizan
Founder & Product Lead
FAQs
Questions hosts ask before saying yes.
Is Hostlab a chatbot?
No. A chatbot waits for questions and writes its own answers. Hostlab shows your guest the right thing at the right moment of their stay, and every word comes from you.
Do guests need to download an app?
No. Guests scan the QR code in your home or tap a link. It opens in their browser. No app, no account.
How do Airbnb guests open it?
With the QR code in your home. Airbnb doesn't allow outside links in its messages, so we never ask you to send them there. Booking.com, Vrbo and direct guests can also get the link.
How long does set-up take?
Add your guidebook, website or Airbnb link and we fill in most of it for you. Then you check it and add what's missing, like your welcome and your favourite places.
Is there a free trial?
Yes. Every plan has a 14-day free trial, and no card is needed to start.
Can I cancel anytime?
Yes. There's no contract. Cancel whenever you like from your account settings.
Still have questions? Talk to the founder: no pitch, just answers.
Speak to FaizanGive every guest the right message at the right moment.
Start for free14-day free trial · no card required